I dislike procedure flow, it takes too long to read or figure which direction to read or follow. Don't like all triangles, lines and arrows. This whole thing reminds me of computer programming class in college. There has to be a better way. The writes need to sit here in claims and actually attempt to process claims in the 2 minutes that we have and follow their work.
We are declining this suggestion as it is more of a comment about the contents of the flows being followed, which can be redesigned. However the theme is a valid feedback, those creating flows should sit with those following the flows to refine the usability given time constraints. On the other side, there does need to be a grace period for initial flow creation, the flows will be refined over time. The initial build takes a bit of time.